Effective date: March 31, 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Clarvia (“Company,” “we,” “us,” or “our”) governing your access to and use of the Clarvia platform, including all associated services, features, content, and applications (collectively, the “Service”).
By creating an account, accessing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not access or use the Service.
Clarvia offers the following subscription tiers, each providing a defined set of features and monthly credit allocations:
Annual billing. Users who elect annual billing receive a 20% discount on the monthly rate and one additional month of service at no charge (13 months for the price of 12).
Price lock guarantee. Upon subscribing to any paid plan, the subscription price at the time of purchase shall remain fixed for a period of six (6) months from the date of initial subscription (“Price Lock Period”). During the Price Lock Period, the Company shall not increase the price applicable to your subscription.
Price adjustments. Following the expiration of the Price Lock Period, the Company reserves the right to adjust subscription pricing. Any such price increase shall be communicated to you via written notice (email to the address on file) no fewer than sixty (60) days prior to the effective date of the new pricing. Continued use of the Service after the effective date constitutes acceptance of the revised pricing.
Each subscription plan includes a monthly allocation of credits. Credits are consumed when performing actions within the Service at the following rates:
Monthly reset. Credits reset at the beginning of each billing cycle. Unused credits from the prior billing period do not roll over and are forfeited.
Top-up credit packs. Additional credits may be purchased as one-time top-up packs. Credits acquired through top-up packs expire ninety (90) days from the date of purchase, regardless of billing cycle.
Clarvia offers a fourteen (14) day free trial to new users. The free trial does not require the provision of payment information or a credit card.
During the trial period, you will receive twenty-five (25) credits, sufficient for up to five (5) full page analyses. Trial accounts have access to features equivalent to the Create tier.
Upon expiration of the trial period, your account will transition to read-only mode. You will retain the ability to view previously generated analyses and reports but will be unable to initiate new analyses, use canvas features, or consume credits until a paid subscription is activated.
All paid subscriptions are set to automatically renew at the end of each billing period (monthly or annual, as applicable) at the then-current subscription rate, unless cancelled prior to the renewal date.
A renewal reminder email will be sent to the email address associated with your account no fewer than seven (7) days prior to the scheduled renewal date. It is your responsibility to ensure that your contact information is current and accurate.
To avoid charges for the subsequent billing period, you must cancel your subscription before the renewal date. Cancellation instructions are available in your account settings.
You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain full access to the Service and all paid features until the end of the current billing period.
Refund policy. No refunds shall be issued for partial billing periods. If you cancel mid-cycle, you will not be charged for subsequent periods, but no pro-rata refund will be provided for the remaining days of the current period.
Data retention after cancellation. Following cancellation, your account data (including analyses, reports, and canvas content) will be retained for a period of thirty (30) days. After this retention period, all account data will be permanently and irreversibly deleted from our systems.
In order to provide the Service, page content submitted for analysis is transmitted to and processed by third-party AI inference providers. This processing is necessary for generating AI-powered insights, scores, suggestions, and optimized content.
All AI-generated outputs, including analysis results, suggestions, and modified content, are stored within your account and are accessible solely by you and authorized members of your workspace.
We do not sell, license, or otherwise distribute your data to third parties for their own commercial purposes. Third-party AI providers process your data solely for the purpose of delivering the Service functionality.
HTML content submitted for analysis is stored on our infrastructure until such time as your account is deleted, at which point it is permanently removed in accordance with Section 6 above.
Clarvia is committed to compliance with the General Data Protection Regulation (GDPR) and applicable data protection legislation. As a data controller, we process personal data in accordance with the following principles:
To exercise any of the above rights or to submit a data-related inquiry, please contact us at [email protected].
To the maximum extent permitted by applicable law, the Company, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of, or inability to use, the Service, regardless of the theory of liability and even if the Company has been advised of the possibility of such damages.
In no event shall the Company's aggregate liability to you for all claims arising out of or relating to the Service exceed the total amount paid by you to the Company during the twelve (12) months immediately preceding the event giving rise to the claim.
The Service is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Our IP. The Clarvia platform, including its software, algorithms, user interface, design, branding, documentation, and all related intellectual property rights, are and remain the exclusive property of Clarvia AS. Nothing in these Terms grants you any right, title, or interest in the Service beyond a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms and your active subscription.
Your content. You retain all ownership rights to content you submit to Clarvia for analysis, including URLs, page content, and any original materials. By submitting content, you grant Clarvia a limited, non-exclusive license to process your content solely for the purpose of delivering the Service. This license terminates when your account is deleted.
AI-generated outputs. Analysis results, scores, suggestions, and reports generated by the Service are provided to you for your use in connection with the Service. You may use AI-generated outputs for your own business purposes. Clarvia does not claim ownership over AI-generated outputs produced from your submitted content.
We reserve the right to suspend or terminate your account, without prior notice, if we reasonably believe that you have violated these Terms, engaged in fraudulent or abusive conduct, or used the Service in a manner that could harm Clarvia or other users.
Upon termination by us for cause, your access to the Service will be immediately revoked. You will not be entitled to a refund for any unused portion of your current billing period. Your data will be retained for thirty (30) days following termination, after which it will be permanently deleted.
If we suspend or terminate your account without cause (e.g., discontinuation of the Service), we will provide at least thirty (30) days' notice and issue a pro-rata refund for any unused portion of your current billing period.
The Company reserves the right to modify, amend, or replace these Terms at any time. In the event of material changes, we will provide written notice to you via email no fewer than thirty (30) days prior to the effective date of the revised Terms.
Continued use of the Service after the expiration of the thirty-day notice period constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of the Service and cancel your subscription prior to the effective date.
These Terms shall be governed by and construed in accordance with the laws of Norway, without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the Oslo District Court (Oslo tingrett), Norway.
If you are a consumer residing in the EU/EEA, this clause does not affect any mandatory consumer protection rights under the laws of your country of residence.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay results from circumstances beyond the party's reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power failures, internet outages, or third-party service provider failures. The affected party shall use reasonable efforts to mitigate the impact of the force majeure event and resume performance as soon as practicable.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.